Who we are
We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
OUR SOLUTIONS
Claims Solutions
We work with insurers, brokers, MGAs, corporates and public entities to deliver great customer service and improved underwriting performance, through efficient management of the claims process.
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Legal Solutions
We provide dispute resolution and risk services for the UK insurance industry across: motor, casualty, complex and specialty classes.
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Insurance Services
We provide expert support for the Lloyd’s, London and International Insurance Markets.
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Consulting
We help organisations seeking to harness the power of automation and digital transformation helping them gain competitive edge, to streamline their delivery and service, and to manage operating costs.
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Technology hub
We have increased our annual investments in innovation and digital transformation more than four-fold, including in our CQ claims processing platform, our video and drone claims handling solutions, as well as investing in automation, speech analytics and virtual reality training solutions.
Claims Tracker
Drone Surveying
Video Adjusting
VR Training
AML / KYC
Legal AI
Voice of Customer & Employee
Learning Retention
Vehicle Basic Hire Rate
Featured articles
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- Article
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The vital role of employee engagement in effective customer service
The Institute of Customer Service (ICS) has identified Employee Engagement as…
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- Article
- Insurance Services
Slow authorisation is a threat to London’s insurtech status
This article was first published in Insurance Day. The FCA estimates…
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- Claims Solutions
Supply chain issues – examining the changes and pressures
This article was first published in Insurance Business UK. Between Brexit-related…
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- Article
- Consulting
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How to create an environment of diversity and inclusion in insurance
‘Diversity in the workplace’ has become a very prominent recruitment prerogative in recent…
View our Latest Insights
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- Article
- Insurance Services
Northshore attended virtual Healthcare seminar highlighting the Economics of Managed Care and the Payment Models that Work
At Northshore we specialize in claim reviews and audit solutions in…
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- Article
- Claims Solutions
Why are customer expectations of insurance higher than they were prior to COVID?
This article was first published in Insurance Business UK Today marks…
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- Article
- Technology
Service with disrespect: top tips for handling rude customers
‘The customer is always right’ is how the saying goes. But…
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- Article
- Technology
Customer empathy: the often-forgotten secret weapon of effective CX
The internet is overflowing with research stating that improving employee engagement…
Discover DaviesTV
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Kath Mainon explains Davies Claims Solutions
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Mark Grocott discusses Consulting & Technology
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Steven Crabb explains Insurance Services
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Dan Saulter, Group Chief Executive