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Latest from the Knowledge Centre
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- Article
- Claims Solutions
Why are customer expectations of insurance higher than they were prior to COVID?
This article was first published in Insurance Business UK Today marks…
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- Article
- Technology
Service with disrespect: top tips for handling rude customers
‘The customer is always right’ is how the saying goes. But…
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- Article
- Technology
Customer empathy: the often-forgotten secret weapon of effective CX
The internet is overflowing with research stating that improving employee engagement…
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- Article
- Technology
Effective strategy and focused leadership – the twin pillars of customer experience
Each year Forbes publishes a list of the strongest brands in…
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- Article
- Technology
The changing world of work and its impact on customer and employee experience
In February 2020 few could have foreseen the paradigm shift that…
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- Article
- Technology
The vital role of employee engagement in effective customer service
The Institute of Customer Service (ICS) has identified Employee Engagement as…
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- Article
- Insurance Services
Slow authorisation is a threat to London’s insurtech status
This article was first published in Insurance Day. The FCA estimates…
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- Article
- Claims Solutions
Supply chain issues – examining the changes and pressures
This article was first published in Insurance Business UK. Between Brexit-related…
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